Information collected by us:
We hold data for two distinct purposes. Firstly, with consent, we hold data for those who wish to receive marketing communications from us. Secondly, we hold data for those who use our online web application to administrate and/or complete TeamLytica questionnaires, produce TeamLytica reports, and access the TeamLytica dashboard.
We will use and process your personal information, where you have requested us to do so, for the following purposes:
to register you as a user of our Site;
to provide you with online testing inventory services as requested by you;
to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
to manage queries, complaints, or claims.
Personal information about you which is collected by us in the course of your visit to this Site is kept confidential. Information required for the production of TeamLytica reports is collected via the TeamLytica web application and stored on our secure servers. Information gathered via www.TeamLytica.com for marketing purposes is also held on servers.
What information do we collect from you, and why?
If you expressly consent to receive marketing communications from us, we will collect and store your forename, surname, e-mail address, and country, to enable us to direct you to the appropriate TeamLytica representative. We will use your details to send you information about TeamLytica news, products, and services that may be of interest to you.
If you are completing a TeamLytica questionnaire, we will collect and store:
Your forename and surname – in order to populate your email invite;
Your e-mail address – to send reminders to complete parts of the questionnaire, confirm receipt of responses, and/or send copies of the report when compiled, if applicable;
Responses to the TeamLytica questionnaire itself – to calculate and compile a TeamLytica report.
We may additionally collect your organisation, department, and location to assist in the collation of TeamLytica reports.
TeamLytica acts in two different capacities – as a data controller when processing customer data, and as a data processor in relation to the processing of individuals’ data for the purposes of compiling reports on behalf of our customers.
Who might we share your information with?
Your data may be accessed by TeamLytica employees and by your TeamLytica account holder(s) who will be identified in the introductory screens prior to the completion of your assessment. Your data is also accessible to our service providers and contractors who have signed confidentiality agreements with us and will be anonymised when used for research purposes. As part of our research, we may also share collated, anonymised data publicly. If you’re completing a questionnaire about someone else and that person asks to view their data, your privacy will be protected.
What do we do with your information?
We use your responses to the TeamLytica questionnaire to calculate an overall TeamLytica index for your team to compile a report analysing these findings. Your data will be held in our secure database where it can only be accessed by a TeamLytica employee or their agents. All individual data responses are combined and reported only at the team level and above – no one can be identified once their data is in the system. TeamLytica is not responsible for the use of data by our account holders. We may use your information anonymously (and in conjunction with other data in our database) to look at general data trends in relation to business team roles and performance.
Our Web Sites have security measures in place to protect the loss, misuse, accidental or unlawful destruction, or unauthorised access of the information under our control. All pages that contain customer information are password-protected. Some customer information can be viewed online if a valid account name and password are entered. Customer information and password resets can only be sent to the e‐mail address registered for the user.
Our legal basis for processing data
When you provide us with your details for marketing purposes, you are asked expressly to consent to us processing and storing your personal data in line with this policy. You have the right to withdraw your consent at any time in accordance with this policy.
When you provide us with your details as part of the completion of a TeamLytica questionnaire, this information is processed and stored on the basis of legitimate interest. This means that the data is required by TeamLytica to fulfill the contract with you or your organisation to produce and issue a TeamLytica report to you. You may request that your data be deleted.
Please see our data deletion policy (www.TeamLytica.com/privacy/data-deletion-policy.pdf) for more information on removing your data from our servers. If we make changes to this policy, we will post those changes on this Web Site and notify customers via e-mail where possible.
If you have any questions about this privacy statement, the practices of this Web Site, or your dealings with this Web Site, please e-mail: firstname.lastname@example.org
When completing questionnaires or administering the TeamLytica web application, you will be given the opportunity to consent to be contacted for marketing purposes in addition to receiving contact regarding the status of your questionnaire and report. However, data is held separately, with each purpose clearly defined.
How long do we keep hold of your information?
There is currently no limit to how long data may be held. It is up to the customer, as data controller, to ensure that data is not held longer than necessary for the purposes for which it is intended. You can request for your data to be anonymised or deleted from TeamLytica’s databases at any time. Please see our data deletion policy for more information (www.TeamLytica.com/privacy/data-deletion-policy.pdf). TeamLytica is not responsible for copies of reports downloaded by your account holder or others permitted access to your data by an account holder.
How can you access the information held about you?
If you purchased your own report, you can request a copy of this to be sent to you by e-mail at any time. If your organisation purchased the report on your behalf, your account holder will usually provide the report for a particular purpose, e.g. at a course or event. Please contact your account holder in the first instance. If your account holder does not respond, please refer to our Subject Access Request policy for more information: www.TeamLytica.com/privacy/subject-access- request-policy.pdf.
We are committed to responsible data management. Data relating to identifiable individuals is only obtained, stored, processed, and accessed:
For defined and justifiable purposes;
Securely and confidentially;
Respecting individuals’ rights of review and objection.
Unless required or permitted by law, personal data concerning race, politics, religion, health, or sexuality are not processed without express consent.
We value your trust in us.
Find out more about our solution:
The NHS is the largest employer in the UK and faces several unique team and management issues.
NHS spending has increased over recent years, but many people argue that it has not kept pace with need. Management, therefore, has had to find ways to economise, making better use of fewer resources.
The NHS faces several critical issues; primarily incentives and accountability. The financial structure of the organisation often means that it can be challenging to bring teams together to achieve shared goals. Managers, therefore, need robust tools at their disposal to deliver effective health teams, centred on patient care.
TeamLytica is a platform that NHS managers can use to discover why some teams appear to have high performance than others. It also identifies problems and offers actionable managerial insights to resolve them.
The way that the platform works is simple. Workers receive the KITE – knowledge, insight, training and empowerment – questionnaire and answer 54 questions covering various aspects of team performance. The TeamLytica platform then collates the data generated to produce a 28-page report, detailing the responses of the questionnaire and critical insights for management. Managers can then use this information combined with intelligent insights to boost the performance of their team.
Every report comes with a team summary: a high-level overview of the performance of your teams and management over nine critical domains: leadership, delivery, trust, capability, energy, harmony, stakeholders, accountability and resilience.
In the NHS, delivering on each of these domains is essential for ensuring a functional team that serves patients interests. Trust is crucial in the health setting, for instance. Workers need to feel confident about approaching managers with issues, especially those relating to patient wellbeing.
Resilience is important too. Managers need to be able to craft teams that can withstand budget pressures and still deliver a high level of patient care. TeamLytica’s metrics provide you with insight into how well your organisation is dealing with these pressures and the degree to which members are relying on others to bear the load.
Some NHS teams work much more effectively than others, but the reasons can remain invisible to managers. TeamLytica’s powerful analytics platform provides vital insights into why this might be the case by comparing the results of one team’s KITE survey to that of another. Both, for instance, might score equally well on several of the domains, but the underperforming team might lag in specific areas. Managers can use these insights to take actionable steps to improve team performance.
Managers in the NHS are under enormous pressure to make better use of taxpayer resources and deliver a high quality of care. Part of the solution to the current funding environment is to build better teams. The more cohesive your operation, the better you can serve patients, and the higher the quality of the overall service.
With TeamLytica, you can get immediate insights into why your teams might not be performing as they should. With more than nine domains of interest, you’re bound to find where the problem lies.