Information collected by us:
We hold data for two distinct purposes. Firstly, with consent, we hold data for those who wish to receive marketing communications from us. Secondly, we hold data for those who use our online web application to administrate and/or complete TeamLytica questionnaires, produce TeamLytica reports, and access the TeamLytica dashboard.
We will use and process your personal information, where you have requested us to do so, for the following purposes:
to register you as a user of our Site;
to provide you with online testing inventory services as requested by you;
to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
to manage queries, complaints, or claims.
Personal information about you which is collected by us in the course of your visit to this Site is kept confidential. Information required for the production of TeamLytica reports is collected via the TeamLytica web application and stored on our secure servers. Information gathered via www.TeamLytica.com for marketing purposes is also held on servers.
What information do we collect from you, and why?
If you expressly consent to receive marketing communications from us, we will collect and store your forename, surname, e-mail address, and country, to enable us to direct you to the appropriate TeamLytica representative. We will use your details to send you information about TeamLytica news, products, and services that may be of interest to you.
If you are completing a TeamLytica questionnaire, we will collect and store:
Your forename and surname – in order to populate your email invite;
Your e-mail address – to send reminders to complete parts of the questionnaire, confirm receipt of responses, and/or send copies of the report when compiled, if applicable;
Responses to the TeamLytica questionnaire itself – to calculate and compile a TeamLytica report.
We may additionally collect your organisation, department, and location to assist in the collation of TeamLytica reports.
TeamLytica acts in two different capacities – as a data controller when processing customer data, and as a data processor in relation to the processing of individuals’ data for the purposes of compiling reports on behalf of our customers.
Who might we share your information with?
Your data may be accessed by TeamLytica employees and by your TeamLytica account holder(s) who will be identified in the introductory screens prior to the completion of your assessment. Your data is also accessible to our service providers and contractors who have signed confidentiality agreements with us and will be anonymised when used for research purposes. As part of our research, we may also share collated, anonymised data publicly. If you’re completing a questionnaire about someone else and that person asks to view their data, your privacy will be protected.
What do we do with your information?
We use your responses to the TeamLytica questionnaire to calculate an overall TeamLytica index for your team to compile a report analysing these findings. Your data will be held in our secure database where it can only be accessed by a TeamLytica employee or their agents. All individual data responses are combined and reported only at the team level and above – no one can be identified once their data is in the system. TeamLytica is not responsible for the use of data by our account holders. We may use your information anonymously (and in conjunction with other data in our database) to look at general data trends in relation to business team roles and performance.
Our Web Sites have security measures in place to protect the loss, misuse, accidental or unlawful destruction, or unauthorised access of the information under our control. All pages that contain customer information are password-protected. Some customer information can be viewed online if a valid account name and password are entered. Customer information and password resets can only be sent to the e‐mail address registered for the user.
Our legal basis for processing data
When you provide us with your details for marketing purposes, you are asked expressly to consent to us processing and storing your personal data in line with this policy. You have the right to withdraw your consent at any time in accordance with this policy.
When you provide us with your details as part of the completion of a TeamLytica questionnaire, this information is processed and stored on the basis of legitimate interest. This means that the data is required by TeamLytica to fulfill the contract with you or your organisation to produce and issue a TeamLytica report to you. You may request that your data be deleted.
Please see our data deletion policy (www.TeamLytica.com/privacy/data-deletion-policy.pdf) for more information on removing your data from our servers. If we make changes to this policy, we will post those changes on this Web Site and notify customers via e-mail where possible.
If you have any questions about this privacy statement, the practices of this Web Site, or your dealings with this Web Site, please e-mail: firstname.lastname@example.org
When completing questionnaires or administering the TeamLytica web application, you will be given the opportunity to consent to be contacted for marketing purposes in addition to receiving contact regarding the status of your questionnaire and report. However, data is held separately, with each purpose clearly defined.
How long do we keep hold of your information?
There is currently no limit to how long data may be held. It is up to the customer, as data controller, to ensure that data is not held longer than necessary for the purposes for which it is intended. You can request for your data to be anonymised or deleted from TeamLytica’s databases at any time. Please see our data deletion policy for more information (www.TeamLytica.com/privacy/data-deletion-policy.pdf). TeamLytica is not responsible for copies of reports downloaded by your account holder or others permitted access to your data by an account holder.
How can you access the information held about you?
If you purchased your own report, you can request a copy of this to be sent to you by e-mail at any time. If your organisation purchased the report on your behalf, your account holder will usually provide the report for a particular purpose, e.g. at a course or event. Please contact your account holder in the first instance. If your account holder does not respond, please refer to our Subject Access Request policy for more information: www.TeamLytica.com/privacy/subject-access- request-policy.pdf.
We are committed to responsible data management. Data relating to identifiable individuals is only obtained, stored, processed, and accessed:
For defined and justifiable purposes;
Securely and confidentially;
Respecting individuals’ rights of review and objection.
Unless required or permitted by law, personal data concerning race, politics, religion, health, or sexuality are not processed without express consent.
We value your trust in us.
Find out more about our solution:
Professional service provision is becoming increasingly complex. Gone are the days where individual employees worked on client projects. The emphasis now is on bringing all of the skills of the team to bear on client issues.
Creating effective teams is, therefore, a top priority for firms operating in the professional services industry. They need leaders and managers who understand how to bring people together to deliver transformational change for their clients. Unhappy teams provide poor results and can lead to client dissatisfaction, reducing competitiveness and, ultimately, the viability of the enterprise.
TeamLytrica is a tool that managers in the professional services industry can use to identify problems in their teams and get actionable solutions. The KITE questionnaire, which stands for knowledge, insights, training and empowerment, is a confidential survey containing 54 questions across nine categories for team members. The platform then takes the responses of the team and uses them to generate a report that allows managers to quickly identify issues and put in place measures to solve them.
Management issues in the professional services environment are notoriously complex. Teams are often highly interdependent, relying ad hoc on the skills of others, as and when the situation warrants it. Managers, therefore, need to focus less on process and more on interpersonal relations than in practically any other line of business.
TeamLytica is a powerful tool that you can use to resolve interpersonal conflict and identify the roots of any problems in your team. The service includes a measure of trust, telling you how much your colleagues trust you and feel confident that you mean what you say. It also gives you a test of harmony – an indication of how happy team members are working with each other and management. If scores are low, the platform provides immediately actionable insights, allowing you to see where you’ve gone wrong and how you can improve.
Managers in the professional services industry face a range of unique challenges. First and foremost is the need to motivate teams to work together and support each other, even when things get tough. TeamLytica provides a detailed overview of resilience among your employees, showing you visually how well they’re coping with the demands placed on them by clients and the organisation.
Managers also face challenges in establishing group goals. Career-orientated personalities in the team might be tempted to act in their strategic interest instead of that of the group. TeamLytica provides detailed insights that help managers adopt leadership practices that bypass these temptations to build single-minded teams, focused on results that benefit the entire organisation.
For managers who oversee multiple locations, such as partners at a law firm, TeamLytica also offers tools that compare results from various sites. You’re able to drill down into the data to find out why some teams in your organisation are healthy and functional, while others aren’t. You can even import key performance indicators and correlate them with the results of the survey to generate more granular insights for management.
Use TeamLytica today to find out more about what makes teams effective in your organisation